Shipping policy

Processing your order

We normally pack and dispatch orders within 3–5 business days, excluding weekends and holidays. Processing time is separate from shipping transit time.

Shipping destinations and rates

We ship from the United States. We offer US delivery and international delivery to destinations supported by our shipping carrier. Available services and shipping charges are shown at checkout. International shipping rates are calculated by the carrier using the destination and parcel details.

Delivery estimates

Delivery estimates are estimates, not guarantees. Customs processing and carrier delays can affect arrival dates.

International orders

International orders may incur import duties, taxes, or clearance fees. Charges not collected at checkout may be payable on arrival under the destination country’s rules.

Questions or delivery problems

Please email Lumaysaofficial@gmail.com with your order number if you need help with your shipment. This policy does not limit your statutory consumer rights.